Return & Exchange Policy
No Returns or Exchanges
Due to the nature of our products, we do not accept returns or exchanges—even if unopened.
However, Hydrinity products are backed by the Hydrinity x Skinway Guarantee. If you are not satisfied with your Hydrinity purchase, you may return it — no questions asked. We proudly stand behind this line and are confident in the results it delivers.
If you have any questions about product selection prior to purchasing, our team is always happy to guide you to ensure the best fit for your skin.
Damaged or Faulty Products
If your product arrives damaged or faulty, please contact our customer service team immediately. We will arrange a replacement at no additional cost.
To initiate a replacement, please call or text our front desk at 480-335-3535 or email with the details of the issue.
Appointment Policies
Cancellations & No-Shows
To secure your appointment, we require a valid credit card on file at the time of booking. A $100 authorization hold will be placed on your card prior to your appointment. This is a pending hold only and will be automatically released once your appointment has been attended.
We kindly request at least 48 hours’ notice for cancellations. This allows us to accommodate other clients who may need the appointment time.
As a courtesy, we send appointment reminders and request confirmation 72 hours in advance to help avoid missed appointments or late arrivals.
- Cancellations made with less than 48 hours’ notice or no-shows will result in a $100 cancellation fee.
Running Late
Please call us if you’re running late so we can adjust accordingly. Appointments delayed more than 15 minutes may be rescheduled and are subject to a $100 fee, at the discretion of management and the provider.
Minors Policy
Patients must be at least 18 years old to receive services.
Minors entering the clinic must:
- Be accompanied by a parent or guardian
- Have a signed release form
- Be attended to at all times
For the safety and comfort of all our guests, please do not bring small children to your appointment. We reserve the right to reschedule if this policy is not followed.
Gift Certificate Policy
- Gift certificates are non-refundable and not redeemable for cash
- Gift certificates must be presented at the time of service
Membership Policy
- Memberships are non-transferable and non-refundable
- Members may transfer up to two (2) monthly services to two separate guests per membership term
- Memberships may be canceled after the initial term with at least 30 days’ notice before your next billing date
Please refer to your membership agreement for details on cancellation and full terms.
Weather & Early Closure Policy
In the event of inclement weather or early closure, we will reschedule affected appointments and give those clients priority booking.
Notifications will be posted via:
- Social media
- Our front door signage
- Our voicemail/message service
Provider Absence
If a provider is unavailable for a scheduled shift, we will:
- Attempt to arrange a substitute provider
- Notify all affected patients
- Offer the option to reschedule or see the substitute provider